Our Team
Our Leadership Team
Erin
Erin Johnson
Senior Director of Tutoring Operations
"...she helps lead the development and delivery of high-quality, individualized tutoring...."
Erin Johnson serves as the Senior Director of Tutoring Operations at Special Education Resource (SER), where she helps lead the development and delivery of high-quality, individualized tutoring services for students with diverse learning needs.
Erin earned her Bachelor’s Degree in Special Education from Elmhurst College in Illinois. While completing her degree, she worked as a 1:1 aide in a private special education high school before becoming the school’s Life Skills Teacher upon graduation. She later taught in pre-k and elementary settings as both a self-contained classroom teacher and a resource teacher, gaining experience supporting students with a wide range of academic, behavioral, and executive functioning needs.
At SER, Erin oversees student placements, supports lead educators and tutors, collaborates with families and districts, and helps ensure that operational systems run smoothly and effectively. She works closely with her team to maintain instructional quality while building sustainable processes that allow the organization to grow without losing its personalized approach.
In addition to her leadership responsibilities, Erin continues to tutor students directly. Staying actively involved in instruction allows her to remain connected to best practices, understand student needs firsthand, and support her team from a place of real classroom experience.
Erin’s commitment to special education is both professional and personal. Growing up alongside her brother with Williams Syndrome shaped her understanding of the challenges families face and continues to influence her strengths-based, student-centered approach.
She lives in North Carolina with her family and is a proud mom to two children — a teenager and a toddler — who inspire her daily work with students and families.
Michelle
Dr. Michelle Kipphut Ed.D.
LEAD EDUCATOR
"...Michelle is a compassionate educator dedicated..."
Michelle is a compassionate educator dedicated to helping all students reach their full potential. She believes in building strong relationships, encouraging persistence, and exploring every possible avenue to support student learning. Known for her analytical and strategic approach, Michelle applies her commitment to lifelong learning daily, helping students feel successful even when learning is challenging.
Michelle’s desire to never stop learning has led to her earning a Bachelor’s of Education in Biology (and quickly realizing special education is where her heart resided), so she went on to earn a Master’s Degree in Education in Secondary Administration, an Educational Specialist Degree in Elementary Mathematics, and finally an Educational Doctorate in Educational Leadership. Michelle has been published on ProQuest with her dissertation. She is constantly learning new ways to encourage students to continue their learning in the classroom. She believes this approach has greatly impacted the students she’s worked with who are particularly apathetic to the learning process.
With 11 years of teaching experience, Michelle now serves as Process Coordinator, working with educators on special education compliance for the past five years. In addition, she is a Lead Educator, Special Education Tutor, and Advocate with Special Education Resource, where she has been helping students one-on-one for four years. Michelle is passionate about finding innovative ways to engage students—especially those who may feel disengaged—and looks forward to continuing to make a meaningful difference in their learning journeys.
Lauren
Lauren Brauns
LEAD EDUCATOR
"...Lauren Brauns is a dedicated and passionate educator..."
Lauren Brauns is a dedicated and passionate educator who believes in making a meaningful impact in every child’s life. She is committed to helping students build confidence, believe in themselves, and feel proud of their progress. Lauren values strong relationships with both students and their families, knowing they are essential to each child’s success.
She earned her master’s degree in Special Education from National Louis University in Wheeling, IL, and currently works with elementary-aged students at a virtual academy in Wisconsin. At SER, Lauren also supports and guides new educators through trainings, helping them step confidently into their tutoring roles.
Lauren has experience working with a variety of disabilities and effectively supports students in a virtual setting by using engaging technology and individualized strategies. In her free time, she enjoys biking and hiking in Wisconsin, spending time with family and friends, and attending sporting events. She is a big Notre Dame and Chicago Bears fan and is excited to continue building confidence in every student she serves.
Jayme
Jayme Riley
LEAD EDUCATOR
"...Jayme Riley believes that developing strong..."
“The adventure of life is to learn. The goal of life is to grow. The nature of life is to change.” -William Arthur Ward
Jayme Riley believes that developing strong relationships are essential in understanding each individual students’ talents and interests in order to differentiate their learning so as to magnify their achievement.
Jayme developed her passion as an educator in high school, volunteering in special education classrooms. After graduating early, she moved from her hometown in California to pursue an education degree in Las Vegas, Nevada. Over the next eight years, Jayme would spend her time working in a variety of educational settings and developing a profound passion working as an educator and changing the lives of each student she came across. Jayme graduated from Nevada State College with a BA in elementary and special education which allowed her to pursue her dream of becoming an autism teacher.
After some time as an autism teacher, Jayme realized that her passion resided in teaching in unconventional ways, so she sought other opportunities where she could engage with, and teach students outside of the classroom. While moving to Arizona, Jayme discovered Special Education Resource and realized that this was the job that she was meant for.
In her spare time Jayme loves to travel the world and spend time with her husband and dog. When she isn’t traveling, Jayme loves to read, cook, and watch Disney and Harry Potter movies.
Christina
Dr. Christina Singh
LEAD EDUCATOR
"...Dr. Christina Singh is an accomplished educator and administrator..."
Dr. Christina Singh is an accomplished educator and administrator with over 20 years of experience spanning the K–12 and post-secondary sectors. Originally from Brooklyn, New York, where she launched her career in secondary education, Dr. Singh’s professional journey has taken her through North Carolina and eventually to Colorado in 2021. Her extensive background in special education includes roles in virtual instruction and her current work as a Section 504 Coordinator, where she ensures equitable access and compliance for students with diverse needs.
A lifelong learner, Dr. Singh holds a Master’s degree in Special Education and a Doctorate in Educational Leadership. She is currently expanding her expertise by pursuing a second Master’s degree in Library and Information Science, a move that aligns her deep pedagogical knowledge with the evolving landscape of information literacy and resource management. Dr. Singh is a dual licensed educator in the state of Colorado, holding certifications in both General Education and K–12 Special Education.
Beyond her professional and academic pursuits, Christina is a dedicated advocate for health and wellness and an avid enthusiast of classic literature. She has been happily married for 23 years and is the proud mother of two adult children and a beloved 13-year-old British Shorthair.
Daniella
Daniella Collins
LEAD EDUCATOR
"...Daniella knew she wanted a career that allowed her to help..."
Daniella knew she wanted a career that allowed her to help children grow. She found her passion in special education when she was a toddler teacher. One of the daycare kids had been evaluated for special education and was diagnosed with autism spectrum disorder. Daniella loved being able to work with him and have him feel included.
Daniella worked full time as a paraprofessional while she attended Saint Cloud State University in Minnesota. She loved being able to help students in the classroom and make modifications as needed to keep them successful in class. After graduating, Daniella became a setting III EBD teacher. She loves her job, the students she works with, and their parents. Daniella is a big advocate for her students, and she loves seeing them succeed!
When Daniella is not teaching wonderful students, you will find her spending time with her husband and two boys and volunteering in the community. Daniella is from a fire family and spends many hours at the fire station. When they aren’t doing that, you can find them outside or walking the dogs.
Lensi
Lensi Luther
LEAD EDUCATOR
"...Lensi Luther is a lifelong Oklahoman currently residing in Bixby, OK..."
Lensi Luther is a lifelong Oklahoman currently residing in Bixby, OK. She earned her bachelor’s degree in elementary education from Oklahoma State University and went on to complete her master’s degree in educational leadership at East Central University. With seven years of
experience in education, including two years in special education, Lensi is passionate about supporting students’ unique learning needs. She values the opportunity to focus on individual children through virtual education, finding joy in witnessing their growth and contributing to their success.
Special Education Experts
Colleen
Colleen Gallagher
SPECIAL EDUCATION EXPERT
"...Before beginning her career in education, Colleen worked..."
Before beginning her career in education, Colleen worked as a lawyer for the New York City Police Department. Although she valued the experience, she realized that practicing law was not her true passion. After relocating to North Carolina, she chose to follow her interest in teaching and pursue a career in education.
Colleen holds a Master’s Degree in Special Education and an Advanced Degree in Curriculum and Instruction. She has taught Special Education at every level from kindergarten through 12th grade, working with students with a wide range of exceptionalities. The diversity of her students has helped shape her teaching approach, allowing her to develop strong skills in differentiating instruction to meet the unique needs of each learner. One of Colleen’s favorite aspects of teaching is discovering and implementing strategies that help students succeed academically.
Colleen is passionate about encouraging lifelong learning in all of her students. She achieves this by using a variety of instructional strategies, including incorporating technology, recognizing different learning styles, and actively engaging students in the learning process. She also emphasizes the importance of responsibility, critical and creative thinking, problem-solving, and effective communication. Colleen believes in reflective teaching practices and values open communication with parents. Above all, she firmly believes that every child can learn and that educators must maintain high expectations for all students.
Outside the classroom, Colleen enjoys spending time with her two daughters and seven-month-old grandson. She loves animals and has what she jokingly calls a small “petting zoo,” which includes dogs, a cat, a hedgehog, a turtle, goats, ducks, and chickens. On weekends, she often participates in dog shows with her dachshund. Colleen does not see teaching simply as a job, but as a meaningful opportunity to help every student reach their full potential.
JoAnn
JoAnn Brito-Riel
SPECIAL EDUCATION EXPERT
"...JoAnn has dedicated 25 years to teaching Special Education..."
JoAnn has dedicated 25 years to teaching Special Education with the Los Lunas School District. She holds a Bachelor of Science in Special Education/General Education and a Master of Arts in Special Education from the University of New Mexico.
JoAnn served as a Community Enhanced Learning Teacher, working with students at the severe and profound levels of Special Education with the Los Lunas School District. She is passionate about equipping her students with meaningful strategies to help them navigate their disabilities and access the world around them. JoAnn believes every child can learn and grow, and she maintains high expectations while honoring each student’s unique strengths and learning style. Her goal is to ensure students gain the skills and confidence needed to achieve the objectives outlined in their IEPs and to thrive beyond the classroom.
As a retired special education teacher, JoAnn reflects with gratitude on two decades of meaningful work, lasting relationships, and countless student successes. While she looks forward to the next chapter — including more time with family and her precious granddaughter — she will deeply cherish the privilege of having played such an important role in the lives of her students and their families.
Outside of her professional life, JoAnn treasures time with her family, especially gathering for dinners with her two sons and their wives. JoAnn remains incredibly thankful for a career devoted to service, growth, and making a positive difference in her community. Most importantly, she enjoys spending time out in her ministry where she encourages Bible reading and visiting with her neighbors.
Michelle
Michelle Benson
SPECIAL EDUCATION EXPERT
"...Michelle loves helping students of all age groups...."
Michelle loves helping students of all age groups and abilities achieve their goals. She loves to find different ways to make learning fun. She enjoys building meaningful relationships with her students, learning what makes them unique and special. One of the most exciting parts of teaching is watching a student’s eyes light up with pride and confidence when they learn something new and accomplish their goals.
Michelle has a Bachelor’s in Child Development and Family Studies and a Master’s in Special Education. She taught students from ages 3 to 22 in different moderate/severe special education classrooms for 6 years. She has been tutoring online for 4 years and has been homeschooling her children for 3 years.
In her spare time, Michelle enjoys sports, reading, baking, playing with her kids, and spending time with her husband. She also enjoys being outside in her garden or with her animals. She currently has a dog, a cat, chickens, and 5 mini cows.
Rebecca
Rebecca Mackin
SPECIAL EDUCATION EXPERT
"...Rebecca loves to be able to teach each student depending..."
Rebecca loves to be able to teach each student depending on their learning style – this is the way to success! She is funny, energetic, and loves to keep her students engaged in their lessons to be able to accomplish their learning goals while having fun with technology.
Rebecca has a bachelor’s degree in Psychology from Jacksonville University and a master’s degree in Developmental Disabilities from Nova Southeastern University. She has been a special education teacher for the last 22 years, currently teaching in a virtual environment. She also spent many years in brick-and-mortar self-contained classrooms for disabilities of all types. She has taught preacademic skills, ELA, intensive reading, math, writing, social skills, social studies, and science from PreK through 5th grade. She has been a teacher of the year finalist at her school, has been the Team Lead for her team for the last 5 years, and is the creator and leader of her school’s Wellness Committee.
Outside of school, Rebecca has two children (ages 13 and 18). She also has a family-run “zoo” with a dog and 4 cats. In her spare time, she loves to exercise, be outdoors, go to the pool, the beach, go kayaking, and do anything with her family. She also loves to learn and is constantly reading and researching for her own professional and personal development.
Kate
Kate Zerbe
SPECIAL EDUCATION EXPERT
"...Kate Zerbe is an experienced special educator and.."
Kate Zerbe is an experienced special educator and specialized tutor with 14+ years in the classroom and over a decade homeschooling students with diverse and complex learning needs. She provides individualized instruction in math and literacy, with particular expertise in emergent reading, foundational math skills, and supporting students with limited verbal communication.
Kate holds a Special Education degree from Southwestern Oklahoma State University and is certified in secondary mathematics, including middle and advanced high school coursework. She has supported learners from early childhood through high school across public, private, homeschool, and individualized settings.
Trained in trauma-informed practices, inclusive education, and augmentative and alternative communication (AAC), Kate takes a strengths-based approach to help students build foundational skills, confidence, and independence. She collaborates closely with families and educational teams to ensure instruction is purposeful and aligned with each learner’s goals.
Outside of work, Kate enjoys cool mornings with coffee, reading, trivia, time with family and friends, and is a proud Swiftie who believes every student deserves the opportunity to grow and succeed.
Lindsey
Lindsey Stewart
SPECIAL EDUCATION EXPERT
"...Lindsey knew early on that she wanted to work in a field..."
Lindsey knew early on that she wanted to work in a field where she could make a meaningful difference in the lives of children. She found her passion in education and earned her degrees in Special Education and English Education from the University of Wisconsin–Eau Claire in 2014. She went on to teach at the high school level in Wisconsin for seven years, working in a variety of schools and supporting students with diverse academic and learning needs.
Through her classroom experience, Lindsey developed a strong commitment to individualized instruction and student advocacy. After several rewarding years of teaching in the classroom, she felt the desire to impact students in a new way, outside of the traditional setting. Since joining SER as an educator in 2022, Lindsey has embraced the opportunity to support students and families in a more personalized setting, helping them navigate their educational journeys with confidence.
Lindsey firmly believes that every student can learn when provided with the right tools, encouragement, and support. She is passionate about helping each student grow, build confidence, and reach their individual goals. Central to her philosophy is the belief that positive relationships are the foundation of meaningful learning. She is dedicated to creating a supportive, engaging, and enjoyable educational experience for every student she works with.
Lindsey currently resides in Minnesota with her husband and two sons. She enjoys spending time outdoors with her family, as well as reading, hiking, playing cards, and trying new recipes when she has the opportunity.
Katherine
Katherine Smith
SPECIAL EDUCATION EXPERT
"...Katherine is a compassionate and highly skilled special education..."
Katherine is a compassionate and highly skilled special education teacher with more than a decade of experience supporting students with diverse learning profiles. Throughout her career, she has worked across a full continuum of services, from inclusion and resource settings to self-contained classrooms serving students with severe and profound disabilities. Her breadth of experience allows her to thoughtfully adapt instruction, implement individualized supports, and collaborate effectively with families and multidisciplinary teams to ensure each student receives the tools they need to succeed.
Katherine is deeply committed to creating structured, engaging, and meaningful learning experiences tailored to each child’s strengths and challenges. She believes that growth happens when students feel understood, capable, and valued, and she prioritizes building trusting relationships that foster both academic progress and self-confidence. Her approach combines evidence-based practices, clear routines, and creativity to help students develop essential skills while celebrating every milestone along the way.
Outside of her professional work, Katherine is a proud mother of two. She enjoys reading and spending quality time with her family, experiences that continue to inspire her patience, empathy, and dedication to the children and families she serves.
Tiffany
Tiffany Riggs
SPECIAL EDUCATION EXPERT
"Believe you can, and you’re halfway there." -Theodore Roosevelt
Tiffany has been a dedicated professional, working with students across the full spectrum of mild to severe disabilities for over 25 years. She earned her Bachelor’s degree in special education from the University of Central Oklahoma. Her diverse background includes teaching in traditional classrooms, as well as serving as a tutor, a substitute teacher, and a virtual and in-person homebound teacher.
As an educator with Special Education Resource, Tiffany is deeply committed to the success of every student. Her work is fueled by the belief that all children are capable of
learning and achieving their goals. She specializes in providing essential support and guidance to students with diverse learning needs, empowering them to overcome challenges. Tiffany is particularly enthusiastic about literacy, dedicating herself to making the process of learning to read both engaging and enjoyable.
In her personal time, Tiffany cherishes spending time with her husband, son, and daughter. She enjoys traveling to unique and beautiful places, hiking trails, and mountains. Tiffany also enjoys reading, shopping, and doing puzzles.
Jessica
Jessica Bale
SPECIAL EDUCATION EXPERT
"...Jessica has an undergraduate degree in Criminal Justice from..."
Jessica Bale lives in Richmond, Virginia, with her husband and several pets. She loves everything about animals and nature! Her hobbies include gardening, reading, and nature walks in the park with her husband and dog, Carmen.
Jessica has an undergraduate degree in Criminal Justice from Virginia Commonwealth University (VCU), and she pursued her Master’s in Elementary Education from the University of Phoenix (UOP) before transitioning to an Early Childhood Special Education endorsement and completing coursework at both the University of Phoenix and Virginia Commonwealth University. After earning her license, she taught preschool special education in her local public school system, transitioned to online classes during the pandemic, and has enjoyed making connections with students virtually. Jessica taught Early Childhood Special Education in the public-school setting for almost 20 years and has enjoyed working more closely with students and families to support individual needs.
Jessica has extensive experience with autism spectrum disorder and the principles supporting a behavioral approach to learning. She has helped prepare young students as well as develop individual education plans to support students’ needs to transition from preschool to kindergarten in all content areas. She loves integrating hands-on activities and is always trying to build confidence in her students. Jessica feels as though there is something magical about watching children make new connections and build on their body of knowledge and individual ideas. She knows that we all perform better when we feel good about ourselves. Jessica believes all children have unique skill sets and gifts.
Brandi
Brandi Rukovena
SPECIAL EDUCATION EXPERT
"...Brandi currently works as a full-time online secondary special education..."
Brandi currently works as a full-time online secondary special education teacher. She also teaches as an adjunct professor at New Mexico State University. Along with teaching English, History and American Government, she also has experience teaching low incidence students. In addition, she has experience tutoring elementary and secondary students, in both small groups and individually, in an online setting.
Brandi earned a BA in Political Science and a master’s degree in Applied Politics. She then went on to earn a master’s degree in Special Education from Eastern New Mexico University and has a Level 3 Instructional Leader teaching license in PreK-12 Special Education and PreK-12 English and Social Studies. She believes in building relationships with students and families and creating a positive and engaging learning environment and to help students reach their potential.
Brandi has three children, two in college and one in the Navy. In her spare time, she likes spending time with her animals-two dogs, a cat, three chickens, a guinea pig and a bearded dragon. She also likes to read, run and visit the beach whenever she can.
Marla
Marla Hollan
SPECIAL EDUCATION EXPERT
"...Marla Hollan comes from a family of educators...."
Marla Hollan comes from a family of educators, and she carries on the tradition as a dedicated Special Education Teacher with over 15 years of experience, teaching students with varying unique abilities in the self-contained elementary setting. Marla is committed to building bright futures for every student, by honing her skills in adapting and modifying instruction using a variety of resources and technology.
Originally starting her career as an elementary general education teacher, Marla quickly discovered her true calling in supporting and empowering students with diverse learning needs. This realization led her on a transformative journey, creating inclusive classrooms and fostering a positive learning environment where every child could thrive.
Marla finds immense joy in celebrating the small, big, and in-between breakthroughs with her students because she believes every achievement is worth celebrating. Whether it’s an academic milestone, a social skill development, or mastering an activity of daily living, Marla values each success.
Equipped with a Bachelor’s degree in Early Childhood Education and a Master’s degree in Educational Technology Leadership, Marla continuously seeks inventive and innovative ways to meet her students’ needs. She strives to build trust and rapport with each student, providing engaging, energetic, and fun instruction.
Beyond her professional life, Marla enjoys a fulfilling personal life as well. She is happily married with two children and two dogs. Her family shares a love for adventure, often exploring new places in the great outdoors. With a heart full of dedication and a spirit of exploration, Marla embraces the joy of teaching and the beauty of life’s adventures both inside and outside the classroom.
Carol
Carol Nowak
SPECIAL EDUCATION EXPERT
"...Carol has always had a passion for helping others. Her passion is..."
Carol has always had a passion for helping others. Her passion is helping her students reach their potential, and she loves to challenge her students to be curious and take chances when learning. Developing connections with students helps her grow and learn along with them. Carol wants her students to know that mistakes are not only a normal part of learning but are crucial to developing a true understanding of concepts and ideas. They help accelerate their learning. Carol has a quote that she likes her students to know: “Take chances, make mistakes; that is how you grow.” -Mary Tyler Moore. Just like students, she makes mistakes, and they are opportunities for her to learn too. Carol’s favorite quote that she heard many years ago that has stuck with her over the years is, “Mistakes are the seeds from which trees of knowledge grow.” She honestly doesn’t remember where she even heard it from, but it sure stuck with her.
Carol attended Eastern New Mexico-Portales and received her Bachelor of Science in Special Education with a minor in history and psychology. She then went back and picked up classes in reading. This was so she could help her students who struggled with reading. Carol currently holds a teaching license in Georgia and three licenses in New Mexico.
Carol began her career as a middle school special education teacher. She had the opportunity to be involved in a training program called Capturing a Kid’s Heart. It evolved into her teaching an elective class called Teen Leadership. She knows she learned more from it than her students probably did. It opened her eyes to know that the job was more than a job; it was a career. Carol continued after 5 years at the middle school level and transitioned into teaching high school special education and gifted education. She has taught credit recovery to high school students and did homebound. Carol taught both middle school and high school summer school for a total of 16 years. Her next adventure was to become an academic advisor and counselor for both an alternative high school and an early college high at the same time. She retired at the end of 2018.
Carol moved to North Carolina and began substituting for a class called Occupational Course of Study for 6 months at a high school in Cherokee County. The next year, she was called and asked to teach the OCS class in Hayesville, N.C., for that year. The Occupational Course of Study is a class that allows students with disabilities to earn a diploma and learn job skills to help them find a job after high school. She was only there for one year until they could find a teacher. She then went back to Cherokee County High School and was a teacher assistant for a student who was wheelchair-bound. Carol is now excited to make a change and teach in a different setting.
In her free time, she reads and walks her dog. She is a 16-month-old Rottweiler.
Anne
Anne Radack
SPECIAL EDUCATION EXPERT
"...From a young age, Anne was drawn to service and giving back. However..."
From a young age, Anne was drawn to service and giving back. However, she started her working career in the corporate world, where she was unfulfilled. After about 10 years, she decided to go back to school to get her master’s degree in special education from Georgia State University, and she never looked back. She retired from the Fulton County School District after 22 years where she held different positions, including paraprofessional for 2 1st graders with Autism, Interrelated Resource teacher for students from K-5, Instructional Support Teacher in elementary schools and High School, preschool special education teacher, and pre-K diagnostician.
During that time, she formed special relationships with her students and their families, accompanying the students on overnight field trips, and tutoring them over the summer. She also tutored other students and helped them during after school and summer programs.
Since retirement in 2021, she has missed working and helping special education students, and forming relationships with them and their families so she decided to turn to tutoring again.
When she is not tutoring, she enjoys spending time with her elderly mother, her 2 young nieces by friendship, friends, and her 2 golden retrievers. She also enjoys gardening, decorating, eating out, yoga, and trips to the beach. She lives in North Georgia, right outside of Atlanta.
Ellen
Ellen Barnes
SPECIAL EDUCATION EXPERT
"...Ellen’s career goal from an early age has been to teach. Perhaps her..."
Ellen’s career goal from an early age has been to teach. Perhaps her passion to teach was spurred by growing up with an older dyslexic brother who had several types of learning disabilities. Unfortunately, Ellen’s intelligent but misunderstood brother found little help in the education system. Some of her early memories involve reading textbooks to him in hopes of facilitating more success in school. As a result, Ellen’s desire to work with individuals who learn differently became a motivating force in her life.
With over 35 years of teaching experience, Ellen has been very blessed to have taught in both Hawaii and New Jersey. She began her teaching career as an elementary school teacher prior to pursuing her Masters of Education and Special Education certification at Trenton State College. Ellen also obtained her Learning Disability/Teacher Consultant certification and worked on the Child Study Team for many years. As a member of the team, Ellen administered education evaluations, developed individual educational plans, collaborated with other team members to determine student need and eligibility for special education, and case-managed 60+ students. Ellen also worked with teachers to modify the general education curriculum for special needs students using various instructional strategies.
In addition to her full-time job in the public schools, Ellen was privileged to have taught as an Associate Professor at Mercer County Community College in New Jersey. Cultivating connections and strong student rapport is often the key to fostering learning engagement. Remote tutoring is a new chapter in Ellen’s life, but she is looking forward to developing student connections and learning by providing support services through online tutoring with Special Education Resource.
Kathryn
Kathryn Costley
SPECIAL EDUCATION EXPERT
"...Kathryn Costley is a dedicated Disability Specialist at Penn State...."
Kathryn Costley is a dedicated Disability Specialist at Penn State University, where she ensures students with disabilities receive equal access to educational opportunities. With a robust background in special education and vocational training, Kathryn has over two decades of experience in developing and implementing programs that support students with diverse needs.
Previously, Kathryn served as a Transition Coordinator at Henrico County Public Schools, where she coordinated specialized transition programs and provided technical support to teachers. Her roles have also included administrative and teaching positions, where she has been recognized for her contributions, including receiving the Henrico County Top 20 Teachers Award and the Christie Award for Special Educator of the Year
Kathryn holds an Educational Specialist degree in Educational Leadership and a Master of Science in Special Education Instructional Specialist from Arkansas State University. She is licensed by the Virginia Department of Education and certified in TEACCH (Treatment and Education of Autistic and related Communication Handicapped Children).
Melissa
Melissa Thomas
SPECIAL EDUCATION EXPERT
"...Melissa spent several years traveling with her Air Force husband..."
Melissa spent several years traveling with her Air Force husband and raising their two boys before returning to school to obtain an education degree. While working on her bachelor’s in early childhood/special education, Melissa began working towards becoming a Dyslexia Therapist.
After graduation, she began working with 7th through 12th-grade students in the resource
and inclusion English and math classrooms while working on her master’s degree in Reading Education. She has worked with students as young as 3rd graders all the way through seniors in high school using science of reading programs for the past 12 years. As a special education resource/inclusion teacher, Melissa has worked with students through all subject areas, including 10th through 12th grade English, US History, World History, Geometry, and Algebra I. She believes all students can learn and uses different strategies to find student’s learning styles in order to provide the best learning experiences.
In her free time, Melissa enjoys reading, gardening, fishing with her brother, and running around the yard with her two dogs.
Brandy
Brandy Palmer
SPECIAL EDUCATION EXPERT
"...Brandy is a caring and compassionate educator who..."
Brandy is a caring and compassionate educator who spends time and energy towards connecting with those who cross her path. She cares for her students as if they were her own children.
Growing up, Brandy experienced children with special needs in her own home with her younger brothers. One having Aspergers and the other having ADHD and ODD, she knew she had a calling to help change the lives of individuals like her siblings.
Currently, Brandy has three Bachelors of Science: Chemistry, Criminal Justice, and Psychology. She has a Master of Education with a concentration in Special Education. She also currently holds teaching licenses in Oklahoma and Kansas. She knows that hard work truly pays off and always wants to help her students be successful just like she has been.
Brandy has worked as a High School SPED Science Co-teacher. She has a deep understanding of how the IEP process works and how to utilize proper resources to ensure every student is capable of meeting or exceeding the goals they have set for their success. She joined the SER team to continue gaining experience and knowledge, so that she can ensure that her students receive the best education possible.
When Brandy is not working with her students, she enjoys working with horses, spending time with her children, and discovering new places. She also enjoys making crafts and assembling building/engineering kits with her family.
Richard
Richard Brown
SPECIAL EDUCATION EXPERT
"...Compassion is the word that best describes Richard as an educator....."
Compassion is the word that best describes Richard as an educator. With 17 years of experience as a special education teacher in both public and private schools, he retired from in-person teaching in May 2024. However, his passion for helping students succeed never faded. Now, as an online tutor, Richard continues to make a meaningful impact by engaging and supporting students with diverse learning needs.
Throughout his career, Richard has worked with students ranging from mild to severe learning disabilities, developing strategies that foster confidence and academic growth. Holding multiple teaching certifications in New Jersey and Arizona, he began teaching in 2007 after a successful career in a family business. After earning several certifications in New Jersey—a state recognized for educational excellence—Richard spent 12 years teaching in a large inner-city district before moving to Arizona in 2019 to continue working in a rural school district.
Beyond the classroom, Richard has been happily married to his wife, Gloria, for 52 years and takes great pride in their two successful adult sons. Known for his compassionate and engaging approach to education, he remains committed to helping students reach their full potential through individualized support and encouragement.
Marcia
Marcia Spencer
SPECIAL EDUCATION EXPERT
"...Marcia recently retired after dedicating twenty-six years to.."
Marcia recently retired after dedicating twenty-six years to teaching special education at Los Lunas High School in Los Lunas, New Mexico. Throughout her career, she provided instruction in
Greenhouse, Daily Living Skills, Functional Academics, Job Competencies, and Academic Reading—serving students with the highest level of need. Her classroom motto, “Teaching students to be as independent as adults as possible,” guided her work every day.
Marcia holds a Bachelor’s degree from the University of New Mexico, a Master’s degree in Secondary Education from the University of Phoenix, and an additional Master’s degree in Autism Spectrum Disorder from Grand Canyon University. She also serves her community as a member of the Planning and Zoning Commission for the Village of Los Lunas.
Since retiring, Marcia has embraced her love for writing, reading, and crafting. Known for her organization, passion, and quick wit, she uses humor to put others at ease and to make the learning process enjoyable and engaging. She’s excited to begin this next chapter—working
one-on-one with students to bridge learning gaps and inspire growth. Her philosophy is simple: Progress… not perfection.
Jessica
Jessica Quinn
SPECIAL EDUCATION EXPERT
"...Jessica Quinn grew up in the rolling hills of Tennessee before..."
“Why fit in, when you were born to stand out!”
– Dr. Seuss
Jessica Quinn grew up in the rolling hills of Tennessee before relocating to South Carolina, where she first discovered her passion for inclusive learning. She earned her bachelor’s degree in special education from Carson-Newman College, laying a strong foundation in educational theory and classroom practice. Following her undergraduate work, Jessica pursued a Master’s in Divergent Learning, deepening her expertise in creating adaptive curricula for students with a wide range of learning needs.
Entering the classroom for her 21st year, Jessica has dedicated 20 years to the field of special education. Throughout her career, she has designed and implemented individualized education programs (IEPs) for students with diverse learning profiles, collaborated with multidisciplinary teams—including speech therapists, occupational therapists, and school psychologists—to support student growth, and mentored new teachers on best practices in differentiated instruction and classroom management. Her experience spans elementary through middle school levels, working in both rural and suburban districts.
At the heart of Jessica’s approach is the belief that strong relationships form the cornerstone of effective teaching. She cultivates trust and respect by taking time to learn each student’s interests, strengths, and challenges. She communicates regularly with families to ensure consistent support across home and school and creates a classroom atmosphere where mistakes are viewed as learning opportunities. Jessica is committed to empowering all learners to reach their full potential. Her tailored strategies foster academic progress, social growth, and selfadvocacy.
As she begins her 21st year in special education, Jessica remains as enthusiastic and driven as ever. She continues to seek out innovative practices, professional development opportunities, and collaborative partnerships that will enhance student outcomes and strengthen her community of learners.
In her spare time, Jessica enjoys spending time with her family, sewing, and watching football. She is a huge Tennessee Volunteers fan. Jessica is excited to be joining the special education resource team.
Kylie
Kylie Burant
SPECIAL EDUCATION EXPERT
"...Kylie is very passionate about working with and advocating for her..."
Kylie is very passionate about working with and advocating for her scholars. She believes building strong, meaningful relationships with scholars and their families is key to helping them succeed. Kylie easily connects with others through her friendly and warm demeanor and loves to intertwine lessons with scholars’ interests to keep them excited about learning.
Kylie has spent several years working as an elementary Cross-Categorical Teacher in Madison, WI. While there, she has worked with students of all different abilities in grades K through 5. She enjoys teaching all subjects, but particularly enjoys teaching reading skills. She is very familiar with the science of reading and is LETRS trained. She has also been trained in different programs, such as UFLI and Sonday. During her time teaching, she was also a member of the School-Based Leadership team and used her position to become a strong advocate for the needs of all her scholars.
Prior to teaching, Kylie attended the University of Wisconsin – La Crosse, where she received her degree in Middle Childhood – Early Adolescence Education and Special Education. She also spent four summers working as a camp counselor at Wisconsin Lions Camp, a camp for children and adults with disabilities.
Currently, Kylie is living in Wisconsin with her husband, son, dog, and two cats. She enjoys spending time outside, especially getting up north to be on Lake Superior and visit her immediate family. She loves picking up new hobbies. She has recently started sewing and already has many projects planned.
Michael
Michael Gilligan
SPECIAL EDUCATION EXPERT
"...Patience and passion are several words that can describe Michael.."
Patience and passion are several words that can describe Michael Gilligan’s teaching philosophy and style. Michael has 20 years of teaching experience, with 15 of them coming in the special education setting in the Northern Virginia area. Michael began as a history teacher but soon discovered his love for helping and working with students with disabilities. Michael believes the relationships built between student and teacher are the key to a successful classroom. Michael holds a Master’s degree in Special Education and a Bachelor’s degree in History. For the last decade, Michael worked with students who had difficult behaviors and had a tough time accessing the general education classroom. Michael believes forming positive relationships with students and their families is the key to success.
In his free time, Michael is a dance dad to 2 girls, and many weekends are spent traveling around Virginia and Maryland to dance competitions. Michael also enjoys collecting sports cards and watching sports in general, specifically football and lacrosse (he played lacrosse in college). Michael also loves hanging out with his dog, Archie, and two cats, Dusty and Willa.
Alyssia
Alyssia Schular
SPECIAL EDUCATION EXPERT
"...Alyssia Schular has spent her professional career working in..."
Alyssia Schular has spent her professional career working in special education both as a teacher and as a Special Education Advocate. Alyssia is passionate about forging relationships with students and families that build a sense of confidence and enable them to grow as learners.
Alyssia has more than fifteen years classroom teaching experience, most recently in Loudoun County Public Schools. She worked with a variety of exceptionalities, including Autism, Intellectual Disabilities, Emotional Disabilities, and Specific Learning Disabilities.
Alyssia has been working as a special education advocate for a law firm in Virginia since August 2022. She previously was an Advocate Supervisor and Special Education Advocate for a law firm in Washington, D.C.
Alyssia attended Iona College, where she received a Bachelor of Science in Elementary Education. Alyssia was awarded a Master’s of Education from California University of Pennsylvania. Her master’s degree focused on students with mental and physical disabilities.
Alyssia and her husband, Mike, live in Prince William County in Virginia with their two dogs. She loves to be active (running, biking, walking) and enjoys gardening and reading.
Abby
Abby Flores
SPECIAL EDUCATION EXPERT
"...Abby Flores is a dedicated special education teacher with..."
Abby Flores is a dedicated special education teacher with over 10 years of experience supporting students at the middle and high school levels. She has served as a resource teacher, inclusion math teacher, and behavior unit teacher, bringing adaptability, compassion, and strong instructional skills to every role.
Teaching has always been a passion for Abby, inspired by her own experiences of having both ineffective teachers and highly supportive, encouraging educators — motivating her to be the kind of teacher who makes a lasting positive impact.
A proud Texas native, Abby earned her teaching degree from Sam Houston State University and remains committed to empowering students to reach their full potential.
Dr. Brent
Dr. Brent Sharp
SPECIAL EDUCATION EXPERT
"...Dr. Brent Sharp is a lifelong resident of Southwest Missouri...."
Dr. Brent Sharp is a lifelong resident of Southwest Missouri. Although he initially earned a Bachelor of Science in Accounting, his true passion was education. He returned to school to complete the coursework required for certification in K–12 special education. Dr. Sharp later earned both his Master’s and Specialist degrees in Educational Leadership and completed his doctorate in 2024, a milestone he credits to his wife’s steady encouragement and support.
He began his career working with students facing significant physical and cognitive challenges. He later transitioned to a K–4 classroom serving students with severe behavioral disorders. Over the course of his 19 years in education, he has spent 12 years in special education, serving in roles ranging from paraprofessional to Special Services Director. Throughout his career, he has overseen the IEP process for students with a wide range of physical and academic needs. He currently serves as the superintendent of schools for a Missouri school district.
In his free time, Dr. Sharp enjoys reading, biking, and, most of all, spending quality time with his wife and children. As a family, they love traveling whenever they have the opportunity.
Sarah
Sarah Noellsch
SPECIAL EDUCATION EXPERT
"...Sarah Noellsch graduated in 2004 from the University of.."
Sarah Noellsch graduated in 2004 from the University of Missouri-Columbia (Go Tigers!) with a Bachelor of Science Degree in Education. Sarah earned a Speech Language Pathology- Assistant certificate from Northern Arizona University and is certified under the Board of Healing Arts for the state of Missouri.
Sarah is a dedicated educator with 12 years experience working with special needs students across all grade levels and 20 years of teaching overall. She brings a wealth of expertise and passion to every tutoring session and enjoys incorporating technology, student interests, and student-teacher collaboration into every lesson. Currently serving as a Speech-Language Pathologist Assistant for grades 7-12, she specializes in helping students navigate academic challenges with confidence. Having loved school while also facing her own academic struggles as a student, she truly understands the diverse needs of her students.
Sarah’s goal is to make learning rewarding and fun while building student-teacher relationships through compassion, patience, and laughter. When I’m not tutoring, you’ll find me cheering my kids on at soccer and baseball games, curled up with a good book, or enjoying life with my husband of 20 years, our three kids, and our two dogs, Mario and Otto.
Jeremiah
Jeremiah Gawthrop
SPECIAL EDUCATION EXPERT
"...Jeremiah Gawthrop is a distinguished specialized and..."
Jeremiah Gawthrop is a distinguished specialized and general educator with 12 years of experience teaching 6th – 12th grade. Jeremiah holds two Master’s degrees in Special Education and Secondary ELA Instruction. He is currently expanding his expertise by pursuing a Doctorate in Educational Leadership at UT San Antonio.
Jeremiah has been a certified teacher in California, Washington D.C., and Texas teaching English Language Arts, Social Studies, Mathematics, and Special Education. Originally from California, Jeremiah started his teaching career in Washington, D.C. As a proud military spouse, Jeremiah and his family currently reside outside San Antonio, TX. His extensive background in special education includes roles in virtual instruction and he currently also works as an 8th grade Math teacher in San Antonio.
Beyond professional and academic pursuits, Jeremiah enjoys spending time doing outdoor activities with his family and voraciously consuming podcasts focusing on world history. He has been happily married for 5 years and the proud father of a young son.
Student Success Team
Kara
Kara Cira
STUDENT SUCCESS EXPERT
"...Since Kara was a little girl, she knew she wanted to become a teacher..."
Since Kara was a little girl, she knew she wanted to become a teacher. Her Kindergarten teacher left an impact on her heart that she knew she wanted to provide to her future students. She believes every child can succeed and feel proud of their accomplishments if they feel seen and heard.
Kara graduated from Elmhurst College in Illinois with a Bachelor’s Degree in Early Childhood Education and a Minor in Special Education. After graduating, she moved to South Carolina with her husband and two young children to start a new chapter in their lives. When Kara stepped into her daughter’s preschool, she knew she wanted to start her teaching career. She happily spent the next seven years as a Pre-K lead teacher. During this time, Kara welcomed their youngest child into their family. Being able to do something that she loved while watching her children go through their preschool years is a time in her life she will never take for granted.
After 13 years, Kara’s children are all in school, so she took a step away from the teaching world to practice self-care. Kara loves going to the beach, reading, scrapbooking, yoga, and spending time with her family. Kara is thankful to be a part of the SER family, and she feels at peace that she is still involved in the teaching world with amazing co-workers and families at SER.
Think Differently About Education.
We Believe…
All children are born with the innate ability to reach their OWN excellence.
That a growing group of children don’t fully prosper in overpopulated classrooms.
Through technology and one on one learning, their future path to success can be made clear again.