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These are the terms and conditions is made between you (the “Client”) and Special Education Resource (the “company”).

Agreement Details

The signer agrees that he/she has the authority to sign this agreement as the Client or as a representative of the Client in his/her individual capacity.  Special Education Resource reserves the right to decline any request for a refund. If the request is approved, Special Education Resource reserves the right for the refund (the amount partial or full) to be paid in a 30 day to 60 day pay cycle. The Client agrees that he or she has read and understands the description and terms in this Service Agreement and hereby engages their organization to begin all work, services and payments as described herein.

Please read these Terms and Conditions carefully before using this Website.

Terms and Conditions

Welcome to Special Education Resource LLC (referred to as “,” “we,” “us,” or “our”). These Terms and Conditions (“T&Cs”) govern your use of our website (the “Website”) and any content, features, or services we provide.

By using or accessing the website, you agree to these T&Cs. If you don’t agree with even part of these terms, please don’t use our website

Intellectual Property

The items available on our website, including but not limited to text, graphics, logos, images, and software, is the property of Special Education Resource LLC and protected by United States intellectual property laws.

You are granted a limited, non-exclusive, revocable license to access and use the content for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, or exploit any part of the content without our prior written consent.

User Contributions

By submitting any material to our website, including comments, posts, or other contributions, you grant us an irrevocable, worldwide, royalty-free license to use, modify, reproduce, and distribute such contributions in any manner we deem appropriate.

You represent and warrant that you own or have the necessary rights to any material you submit and that your contributions comply with these T&Cs.

Limitation of Liability

Special Education Resource LLC and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the website or its content. This includes, but is not limited to, any loss of profits, data, or goodwill.

External Links

Our website may contain links to third-party websites or resources. We do not endorse or control the content of these websites and are not responsible for any damages or losses incurred as a result of your use of such websites.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States.

Changes to Terms and Conditions

We reserve the right to modify or replace these T&Cs at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any such changes constitutes acceptance of the new T&C.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at [email protected].

By using, you agree to these Terms and Conditions. Thank you for visiting our website.

Product/Service Description:

At Special Education Resources LLC, we take pride in offering a diverse range of services tailored to the unique needs of individuals within the special needs community. Please familiarize yourself with our comprehensive list of services.

Individualized Online Special Education Tutoring:

  • We provide individualized online tutoring for children and adults with a wide range of diagnoses, including but not limited to Autism, Dyslexia, Dyscalculia, ADHD, Non-Verbal, Social Anxiety, Confidence challenges, and any other circumstance where a qualified, one-on-one, special education approach is best!

IEP Support:

  • Our IEP support services are designed to assist parents in understanding their child’s Individualized Education Program (IEP), the process of obtaining one and/or individualized recommendations regarding services, accommodations, and modifications to help their child reach their excellence.


  • All our services begin with a no-cost, no-obligation one-on-one phone call with our founder, Luke, or a highly qualified special education expert.
  • This consultation allows us to understand your unique needs better and provide personalized guidance on the most suitable services for you or your child.

Tailored Approach:

  • Our team is dedicated to providing a tailored and compassionate approach to education, ensuring that each individual receives the support they need to strive toward confident academic independence!

Contact Us:

We are committed to positively impacting the lives of individuals with special education needs and their families!

Payment Processing:

At Special Education Resources LLC, we prioritize transparency and strive to provide convenient and flexible payment options for our valued customers. Please review the following information regarding our online commerce practices, payment methods, and invoicing process.

Online Commerce:

  • Certain sections of our Website or its Content may allow you to purchase from us or other merchants.
  • When making a purchase through our Website or its Content, we, the merchant, and our payment processing company may collect all information obtained during the transaction.

Merchant Dealings:

  • Your participation, correspondence, or business dealings with any affiliate, individual, or company found on or through our website, including all purchase terms, conditions, representations, or warranties related to payment, refunds, and/or delivery, are solely between you and the merchant.
  • We shall not be responsible or liable for any loss, damage, refunds, or other matters incurred as a result of such dealings with a merchant.

Privacy and Data Collection:

  • Payment processing companies and merchants may have privacy and data collection practices that are different from ours.
  • We have no responsibility or liability for these independent policies of the payment processing companies and merchants.

Additional Terms and Conditions:

  • When making certain purchases through our Website or its Content, you may be subject to additional terms and conditions specific to your purchase.
  • For more information regarding a merchant and its terms and conditions, visit the merchant’s website or contact the merchant directly.

Release of Liability:

  • You release us, our affiliates, our payment processing company, and merchants from any damages you incur and agree not to assert any claims against us or them arising from your purchase through or using our Website or its Content.

Default Payment Methods:

  • All services provided by Special Education Resource LLC are processed using a credit card by default.
  • We accept the following credit cards: MasterCard, Visa, AMEX, and Discover.

Alternative Payment Options:

  • We also accept grants from various jurisdictions as an alternative form of payment.
  • Checks are accepted under special circumstances, and arrangements can be made with our billing team.


  • All purchases through Special Education Resource LLC are calculated using the USD as the currency.

Invoicing Process:

  • After the initial consultation call, an invoice with the payment options listed above will be emailed directly to you.
  • The invoice will include detailed instructions on how to proceed with the preferred payment method.

Payment Confirmation:

  • Once payment is received and processed, you will receive a confirmation email, receipt, and relevant details for the purchased services.

Contact Us:

  • For any questions or concerns regarding our payment processing policy, please get in touch with our billing team at [email protected].

We appreciate your cooperation and understanding of our payment processing policies.

Cancellation Policy:

At Special Education Resources LLC, we understand that plans may change, and flexibility is essential. Please review our cancellation policy to ensure a smooth process.

Billing Cancellation:

  • Billing cancellations for all monthly and weekly tutoring packages must be received at least 48 hours ahead of your billing date.

Individual Tutoring Sessions:

  • NOT-BILLED: Individual tutoring sessions may be canceled and rescheduled if notification is received at least 31 minutes prior to the start of the scheduled session. Simply notify the tutor within that timeframe if you will not be able to attend the scheduled session.
  • BILLED: If a session is canceled 30 minutes prior to the start of that session or closer to the start time, that session is automatically billed and cannot be made up on a later day or time.

Make-Up Session Policy:

  • Qualified canceled sessions can be scheduled for up to six months after the original session was scheduled to be held.
  • If a qualified canceled session cannot be rescheduled, you may request a credit for that specific session on the next billing cycle.
  • To request a credit, please email our billing team at [email protected].

Contact Us:

  • For any questions or concerns regarding our cancellation policy, please contact our billing team at [email protected].

We appreciate your cooperation and understanding of our cancellation policy.

Refund Policy:

At Special Education Resources LLC, we strive to provide exceptional services to our families. We understand that circumstances may arise where you need to request a refund. Please read our refund policy carefully to ensure a smooth process.

Refund Eligibility:

  • Refunds are allowed for any unused services upon customer request.
  • Refunds will be granted for any funds paid within the past six months, provided that services were not rendered for those funds.

Refund Process:

  • Refunds requested within 60 days will be credited back to the original payment method.
  • For refunds requested past 60 days from the payment date, funds will be refunded by paper check, as the original card used can no longer be credited.
  • For a refund request, please email our billing department at [email protected].

Timeline for Refund Requests:

  • Refund requests must be made within six months from the payment date to be eligible for processing.
  • Refunds within 60 days of original payment will take 3-4 business days to reflect back on the credit card used.
  • Refunds issued for payments older than 60 days (but before six months) will be sent via paper check and may take up to three weeks to arrive.

Unused Services:

  • As a reminder, refunds will only be issued for unused services.

Contact Us:

  • To request a refund or for any inquiries regarding our refund policy, please contact our billing team at [email protected].

We appreciate your understanding and cooperation with our refund policy. If you have any questions or concerns, feel free to contact us.

Security Disclosure:

At Special Education Resources LLC, safeguarding your data is our top priority, especially when it comes to your payment information. We specifically use Keap for all of our invoicing and Stripe as our merchant account provider.

PCI Compliance:

  • Rest assured, we and the software systems we use comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest security standards for your payment information.

Integration Security with Stripe:

  • We use Stripe, a trusted payment processing platform. Our integration follows the stringent security practices Stripe recommends to guarantee the safety of your transactions. Learn more about what PCI compliance means for Stripe by referring to their documentation on integration security.

HTTPS and Security Best Practices:

  • Our website, including the payment form, is secured with HTTPS and adheres to the best security practices. This ensures the encryption of your data during transmission, adding an extra layer of protection.

Safe Handling of Payment Information:

  • Your payment information is handled securely. We prioritize the confidentiality and security of your data, employing robust measures to protect it from unauthorized access or use.

Invoicing with Keap:

  • We use a highly-rated company named Keap for invoicing, and this platform is directly linked to Stripe. This streamlined connection ensures a seamless and secure transaction process when you make payments through our invoicing system.

We chose the best, most secure platforms we could find in Stripe and Keap to safeguard our customer’s information.

Contact Information:

We value open communication and are here to assist you. Below is the contact information for different aspects of our services.

Billing Team:

  • For any billing-related inquiries or assistance, please contact our billing team at [email protected].

Student Success Team:

General Inquiries:

Business Hours:

  • Our standard business hours are 7:00 am to 10:00 pm Eastern Time.
  • Emails will be responded to within three hours during regular business hours.

Feel free to contact us using your preferred method, and our dedicated team will be happy to assist you.